As part of its responsibility to serve its customers, Michigan Gas Utilities (MGU) works every day to keep bills as low as possible. No one wants to see the higher natural gas costs that are occurring around the world.

Unfortunately, the bitter cold weather in mid and late December, along with continued worldwide natural gas prices spikes, has caused heating bills to rise.

What customers can do

Any customer concerned about their bill is encouraged to contact MGU right away to discuss bill payment options and energy assistance. Customers who have seen a sudden increase in their bill may benefit from Budget Billing, which eliminates the seasonal variations in energy bills.

Customers can connect with the company 24 hours a day online, through the MGU app or by calling 800-401-6402.

Managing energy use
Customers can take steps to manage their energy use by scheduling an annual furnace tuneup, sealing gaps around windows and doors, and turning down their thermostats when they are away or asleep. Visit the MGU website for more low- and no-cost energy-saving tips.

Steps we take to help customers

The price of natural gas in 2022 was more than three times what it was in 2020. This increase is mainly due to tight supplies as well as a worldwide increase in demand for natural gas.

Because of the expected impact on heating bills, MGU has been proactively informing and preparing customers since early fall 2022.

While the price of natural gas is influenced by worldwide events, MGU uses a proactive, multipronged approach to make sure customers have the reliable and affordable energy they need, while limiting the impact of sudden price changes. The company buys and stores gas when it is typically lower priced, locks in guaranteed natural gas contracts at fixed prices and purchases gas in the spot market.

MGU does not profit on the natural gas it purchases — you pay the same price for natural gas that the company pays.

Understand the price you pay for energy
Understanding your energy bill